Progression Training

Progression Training experienced a CryptoLocker infection where not only all of their data was encrypted but also all of their system files bringing down their Server’s Operating & Email system. This caused a catastrophic failure of their IT systems meaning the users could not access any data nor send any emails.


Requirements:  Antivirus solution, IT support, Server Installation, VPN site to site
Location: Progression Training Limited, St.Davids House, New Road, Newtown, Powys, SY16 1RB
Website: www.progression-training.co.uk


We have recently moved our IT support to 5C after being impressed with their down to earth and friendly attitude along with the skills they highlighted to us. We were also impressed with the amount of local companies they have as customers and when we asked for recommendations on their services, we did not receive a bad word!

Since then we have been overwhelmed by the support 5C have given us. Progression Training has two offices across Wales along with many Training Advisors working remotely, 5C help us work harmoniously together and whenever problem occurs with our systems they are quickly on the case to find a solution. Their expertise and recommendations has given us food for thought to re-look at some of our current systems. I am sure we will have a very happy future with 5C Services!
— Laura Davies - Business Development Manager - Progression Training Ltd - Newtown and Colwyn Bay

The Brief

  • Recover data and virus clean up, secure in house systems 
  • Get business up and running and operational with temporary set up
  • Replace ageing server and software, implement robust system and back up solution

our  Solution

When we first received the call it was imperative that we got something in place as soon as we could to ensure that business was back up and running. We quickly realised that the server was unrecoverable due to the extent of the encryption. So, we quickly put in place a loan machine and restored all of their data from our Cloud Backup system which could then be used as a temporary File Server where the users could access their files and continue to work.

We also setup an Office 365 Hosted Email system where we migrated their old email database into this new system allowing the users to carry on using their email as normal.

Now they had access to their data and email we focused on setting up a brand new server , domain and antivirus solution. We installed the server and setup the new system with very little downtime. This was all completed on the same day, including testing.

Secure VPN links were made and we now provide on going support to Progression Training.