We are very proud of our team at 5C Services and appreciate they are the bedrock of our business. 

Every single team member believes wholly in our 5C core values and is committed to delivering excellent customer service. We all go the extra mile to resolve any IT problem a client has. 

We ensure we can do this by continually developing and expanding our skill set through an in-house training program and external provider and vendor specific product training. Team members hold various certifications including: Prince2, VMWare, Cisco, Microsoft, Trend Micro and many more.

 

We are here to help you

Mike Cook

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Director & Senior IT Engineer
(Project Management, Cloud & Virtualisation)

Mike is co-founder of 5C Services and an inspiration to us all.  With over 18 years’ experience in IT, his current technology enthusiasm is for Cloud computing and all things to do with Virtualisation.

His extensive experience in IT project management and office relocation is enhanced by his PRINCE2 Practitioner qualification.

Kat Cook

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Director & Company Secretary

Fellow co-founder Kat‘s role is general business management.  She looks after all financial matters, keeps a steady hand on the administrative tiller to make sure nothing is overlooked and organises team training and skill development. 

Kat ensures that the team’s performance and focus on delivering a friendly professional service is always at the top of the 5C Services agenda.

Huw Jones

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Director & IT Engineer
(CISCO, Networking & Business Security)

Huw came on board in 2011 as an IT Engineer with a passion for IT, keen to expand his experience.  Since then, he has gained expertise in a wide range of technologies but specialises in Cisco, internetworking and business security. 

As a team member, Huw consistently builds rewarding relationships with our clients, making sure they always receive the best level of service. 

 

Jean Pierre

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IT Engineer
(Infrastructure, Cabling & Wireless Systems)

Having joined 5C services in 2012 as an all-round IT engineer, Jean-Pierre has expanded his expertise in infra-structure and cabling projects as well as Wireless systems. 

His meticulous attention to detail has been commented upon positively by our clients.

James

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Customer Account Manager

James joined our team in early 2014 as a Customer Account Manager and quickly became a valued member.  James has wide experience in business administration, purchasing and sales. He has a very good relationship with our suppliers and uses his negotiation skills to get the best deal for you. 

James is a very organised and methodical person ensuring our sales and purchasing department runs efficiently. 

Sam

Purchasing Administrator

Sam joined us in 2012 and swiftly became a very valuable member of our team.  He has put his brilliant communication and management skills to good use with 5C Services.  

He manages customers renewals and assists with purchasing and project quotes.

 

Alun

IT Engineer

Alun joined 5C in the summer of 2016 and his passion for IT is clearly shown in the speed he has fitted into our team. Alun has exemplary attention to detail which comes in very handy in his role of supporting our clients. In the year he has been at 5C,

Alun has expanded his knowledge of IT infrastructure and actively enjoys installing new systems.

Derek

 IT Engineer  

Derek joined 5c team in early July 2017 keen to expand his IT knowledge and to work closer to home.  Previous to joining us he has worked as telecommunication network engineer for large national companies for over 10 years and will be able to apply his experience with design and implementation of telecom and data networks, as well as system maintenance cabling.

Derek has great communication skills to help with general IT helpdesk support.  

Adrian

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IT Engineer 

Adrian was recruited in January 2018 following a successful campaign and expansion.  He has over 8 years experience as 1st and 2nd line engineer and holds many IT qualifications including Cisco CCENT&CCNA, Comptia A+, and some experience with SQL. 

Adrian is very keen to apply and grow his knowledge and compliments our current team well.  
In the short period he has been with us he has settled in nicely and is looking forward working with you all.  

 

Ben

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IT Engineer  

Ben was also recruited in January 2018 together with Adrian.  He has 5 years’ experience as computer desktop engineer dealing with computer and phone/tablet repair and sales.  He is very quick in applying and expanding his knowledge and has settled in well. 

Ben has very good communication skills and has already established very good relationship with our customers and other team members. 

Ian

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IT Engineer

Ian joined the team in October 2018 and brings over 8 years experience as 1st and 2nd line support engineer in relevant and varied roles. Experience and qualifications include Linux, Windows server, active directory, Hyper-V, group policies, Citrix, VMWare vSphere etc.

Ian is very easy to work with and has already got a great relationship with clients and other team members.

Francesca

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Accounts/Admin assistant

Francesca is our latest recruit and has joined the team in 2019 to assist Kat with Accounts and Administration of the business. She has a number of years of previous admin and managerial experience including a number of high pressured jobs that include confidentiality and attention to detail.

Francesca is a dedicated team member, methodical with brilliant attention to detail. She has a great relationship with team members and customers already and is always professional.