Puffin is a growing business supplying fresh produce to the major retailers in Wales, with an ever increasing reliance on IT to carry out daily operations from receipt of raw material through to the dispatching of finished products. It is vitally important that we have the highest level of support from our IT provider to ensure we meet our customer’s orders everyday as non-supply is quite simply not an option! Mike and the team at 5C services have become an integral part of the continued growth of the Puffin business, providing the IT advice and expertise to meet the every changing needs of the company. We are extremely grateful for their guidance from an IT perspective and would not hesitate to recommend them to someone else.
We use 5C Services as back up to our in-house IT department and would heartily recommend them to any prospective customers. They have knowledge of a wide range of IT services and systems and are always on the end of a phone for the more complex problems. When on-site, they are professional and willing to work with you and your ideas to get your infrastructure and systems running quickly and efficiently. Overall, an excellent IT partner for us here at Aber Instruments.
Being one of UK’s leading manufacturers of quality safety and marine components, 5c Services provide an indispensable service for us. As well as supporting our current infrastructure, 5c Services recently installed a new virtual server environment to improve our system performance, network speed and disaster recovery plan.
As a company, we are reliant on out-sourced IT support and therefore require prompt and efficient responses to any issues. 5C Services’ Helpdesk provision ensures that our requests are responded to in a timely manner. All calls are actioned, tested and confirmed with the end customer before the call is closed
From the outset 5C Services Ltd took time to understand our current requirements and our plans for the future. In setting up our new system they proved themselves to be both technically competent and extremely efficient in the way they went about their work. Since first installation their ongoing commitment to us has been excellent.
We have found the entire 5c Services team to be technically knowledgeable, professional, flexible and with the ability to clearly understand our business requirements. 5c Services have supported us since 2008 giving us peace of mind with all our IT requirements including hardware & software installations, server management, licensing and disaster recovery plans. They have consistently delivered high quality solutions for our business and we have no hesitation in recommending them.
As a large commercial printer, we had always employed an IT department, but as technology changed, there was less call for a full-time department to handle our needs. When our staff member chose to leave to further his own career, 5C Services were the natural choice to replace the in-house department. They are conveniently close for major projects, but manage all our day to day needs remotely.The team are very knowledgeable, helpful and extremely professional in all they do. The response time to some queries is so fast that we barely know we’ve raised a request for support. As a result of such excellent day to day IT technical service, we have recently chosen to migrate our VoIP phone system and broadband connection to consolidate all our technological needs in one place. The whole team really are the perfect solution for a small business’ IT needs and the fact they deliver everything with a smile makes them a pleasure to deal with.
5C are a company that can be trusted to provide your IT support. They are professional and have never let us down. Over the last four years they have taken care of server replacements, office relocations, software support and licencing, hardware supply and installation. Their team are pro-active, solve problems and provide good, solid advice. We wouldn’t go anywhere else.
I would like to state that since finding 5C Services in May 2013 and granting them the full exclusive contract to manage our outsourced IT department, they have provided excellent care and perfect response to our needs. 5C Services are very fast and efficient and most importantly they have knowledgeable staff team resources. We have tried 3 other outsourced IT companies and 5c Services are by far the best of those we trialled.
We wouldn’t be able to function without 5c. Knowing that there is somebody in whom you have total confidence at the end of a phone line or on a remote connection whenever you need them allows us to get on with our own business without being distracted by technology hiccups
Being a large designer, manufacturer and supplier of stationery products, it is essential that our systems are well supported. Since becoming a 5C Services customer we have had nothing but high quality, friendly and reliable IT support. The 5C Services team are always just a phone call away if we need them, ensuring that our systems are running smoothly and efficiently. 5C Services recently upgraded our infrastructure to provide us with up to date, reliable servers and communications. As a company we are delighted with the services and IT support they provide us, and we couldn’t recommend them highly enough.
We have now been a customer of 5C since May 2015. They took over an outdated and somewhat temperamental computer system that had suffered years of underinvestment. Our experience of local IT companies was not good so it was refreshing to find a company that was friendly, professional and very very good at what they do. After an initial flurry of work we now have a system that is very reliable and fully supported. Should we have a glitch it is sorted out very quickly and you don’t need to be a computer whizz because 5C will access the machines remotely and do it all for you! Without doubt we would happily recommend 5C.