IT Support That Works for Your Business

We will ensure your IT systems run hassle-free, so you can concentrate on running your business.

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We provide top-tier IT support to businesses, ensuring client retention – some of whom have trusted our services for over 15 years.

Our simple, transparent support contracts let you purchase a block of hours, which we deduct as you use them. No hidden costs, just expert IT support tailored to your needs. Plus, with a guaranteed response time, you’ll always have peace of mind.

We believe IT support shouldn’t just be about fixing things when they break - it should be about preventing issues and helping your business thrive.

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Managed IT Support, Built Around You

Our IT support contracts are designed to fit businesses of all sizes. Whether you need full IT management or specialist support for your in-house team, we provide the expertise you need, when you need it.

Unlike many providers, we won’t push unnecessary services - you only pay for the software and solutions that benefit your business.

We proudly support clients across Wales and the UK, including Welshpool, South Wales, Shropshire, North Wales, Aberystwyth, Brecon, Newtown, Herefordshire and beyond.

What’s Included in Our IT Support Contracts?

Flexible Support - Use your purchased hours for remote assistance or on-site visits, with no unexpected costs.

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Complete IT Management - We cover hardware, software, cloud services, backups, security, and more. Plus, we handle communication with third-party providers on your behalf.

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Complimentary IT Audit and Advice - We offer a FREE, no-obligation IT audit to assess your setup and identify potential improvements. If we see ways to make your IT more effective, we’ll let you know. 

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Dedicated Helpdesk - Our UK based team of IT specialists is always available to assist you, providing expert support whenever you need it.

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Help Desk Portal - Track and manage your IT support through our user-friendly online portal, giving you full visibility of your support usage, tickets, and billing.

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Flexible Payment Options - Spread the cost with monthly payment plans and consolidate expenses, including services like Microsoft 365, backup, VoIP, and more - on one simple bill.

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Proactive Monitoring - We use advanced 24/7 remote monitoring software to detect potential issues before they become problems, ensuring your systems stay secure and efficient.

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Featured
Adam H Dean- Partner - James Dean- Builth Wells and Brecon

“James Dean as a company have used the services of 5C for years almost from their inception. They have serviced both our Brecon and Builth offices to a very high standard. Their technical knowledge is extremely high and their speed of service is excellent. We consider ourselves lucky to have use of their services.”

— Adam D - Partner - James Dean- Builth Wells and Brecon

Harrisons Solicitors LLP - Welshpool and Newtown

“5c Services offers the local, personal service and expertise that our firm has been missing in recent years. The service and advice that they supply is efficient, insightful and progressive. Our staff find the engineers professional, friendly and able to explain an issue in plain terms. The relationship that we now have with 5c is proving to be of substantial benefit to the firm.”

— Harrisons Solicitors LLP - Welshpool and Newtown

Dafydd Davies - Chief Executive – BIC Innovation - Bangor, Bridgend, London

“5C really do provide an excellent ICT service to BIC Innovation, not just managing our systems and software to our offices and team with on-site and off-site support, but also providing expert advice and guidance to the directors in planning future requirements in line with the development of our business”

— Dafydd D - Chief Executive – BIC Innovation - Bangor, Bridgend, London

— Steve Hughson - Chief Executive - Royal Welsh Agriculture Society - Builth Wells

“The Royal Welsh Agricultural Society has recently engaged the services of 5C Services Ltd as part of our strategy to support local business. The service provided has been efficient and timely and with a diverse range of skills the team at 5C is able to deliver across a wide range of Society needs. This is particularly important given the high profile nature of our annual Show and other events.”

— Steve Hughson - Chief Executive - Royal Welsh Agriculture Society - Builth Wells

— Graham Williams – Director of sales and marketing - Makefast Limited – Newtown

“Being one of UK’s leading manufacturers of quality safety and marine components, 5c Services provide an indispensable service for us. As well as supporting our current infrastructure, 5c Services recently installed a new virtual server environment to improve our system performance, network speed and disaster recovery plan.”

— Graham W – Director of sales and marketing - Makefast Limited – Newtown

— Tricia Evans - Financial Controller - Compact Orbital Gears Limited - Rhayader

“As a company, we are reliant on out-sourced IT support and therefore require prompt and efficient responses to any issues. 5C Services’ Helpdesk provision ensures that our requests are responded to in a timely manner. All calls are actioned, tested and confirmed with the end customer before the call is closed”

— Tricia E - Financial Controller - Compact Orbital Gears Limited - Rhayader

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We have many other services to complement our support contracts, including Microsoft licensing, Azure services, cybersecurity training, backup solutions, VoIP phone systems, and more - all available on a flexible payment plan.

Ready to simplify IT for your business?