Leadership Team

Our focus is on providing practical, no-nonsense IT solutions that help businesses stay productive and secure.

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Mike Cook
Managing Director

Mike, co-founder of 5C Services, is an inspiration to the team with over 30 years of IT experience.

His passion for technology and expertise in IT project management are backed by his PRINCE2 Practitioner qualification.

In addition to his technical leadership, Mike heads the Purchasing Department and oversees Customer Accounts, ensuring smooth procurement processes and strong client relationships.

His strategic approach and industry knowledge play a key role in the company’s success.

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Katarina Cook
Finance Director

Fellow co-founder Kat’s role is focused on financial management and overall business administration.

She oversees all financial matters, ensuring stability and strategic growth. Kat also maintains a steady hand on administrative operations, making sure nothing is overlooked.

Her dedication helps keep 5C Services running smoothly while ensuring a friendly, professional service remains at the heart of everything the team does.

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Huw Jones
Technical Director

Since joining 5C Services in 2011, Huw has grown into his role as Technical Director, now leading our technical team with expertise and dedication.

He oversees operations, provides ongoing training, and serves as the go-to expert for our engineers when they encounter challenges or knowledge gaps.

With an exceptional memory and deep technical insight, Huw is an essential pillar of 5C Services, ensuring our team delivers the highest level of service and expertise to our clients.

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Francesca Jones
Office Manager

Francesca joined 5C Services in 2019 and has since grown into the role of Office Manager, where she oversees staff development, performance, and daily operations.

Backed by ILM qualifications and experience in both Business and Project Management, she plays a key role in fostering a well-supported and continually evolving team.

Committed to maintaining a friendly yet professional service, Francesca ensures that exceptional client experience remains a top priority at 5C Services.

5C News & Announcements

News Archive

20 Years in Business - What has changed?

Reflecting on IT changes over the past 20 years got me thinking: What hasn’t changed? Certain elements have stood the test of time, managing to outlast countless trends and fads.

Employee Expectations

At 5C, we value our team as our most important asset.

Our culture of shared success has been fundamental since our incorporation 19 years ago, with efforts to provide a happy and thriving working environment.

Aber Instruments Ltd

Aber Instruments Ltd, had been using Sophos SafeGuard Enterprise for several years to secure their sensitive data. Due to the end-of-life announcement for the software, they needed to find an alternative solution.

From Trainee to Success: A Journey Through 5C Services

We provide opportunities for new entrants to launch their IT career. Meet Edmund Wozencraft, a former apprentice at 5C Services, who has a lot to share about his experience.

What Are the Most Helpful VoIP Features for Small Businesses?

Just five or six years ago, VoIP was still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking.

Celebrating 18 Years in Business

It’s hard to believe it has been 18 years since the start of our venture to move to Wales and start a new business. From where it all started to where we are now, we are very proud indeed.

Marrill Group Ltd

After the completed acquisition of the Llanfyllin factory by Marrill Group Ltd, we were instructed as Marrill’s IT Support partner – including support and management of the IT systems switchover.

We Have Moved

The 5C team are thrilled to announce that after months of planning, plenty of paint and a whole lot of skips later, we have now settled into our brand-new office!

We have officially moved to Newbridge-on-Wye, which serves as a great median point for many of our clients.

The cloud - how to make it work for your business.

These past few months have certainly been challenging for us all. Home working, remote access, digital world of zoom and teams to aid our social distancing interactions are now all part of our day to day life.