We use 5C Services as back up to our in-house IT department and would heartily recommend them to any prospective customers. They have knowledge of a wide range of IT services and systems and are always on the end of a phone for the more complex problems. When on-site, they are professional and willing to work with you and your ideas to get your infrastructure and systems running quickly and efficiently. Overall, an excellent IT partner for us here at Aber Instruments.
Being one of UK’s leading manufacturers of quality safety and marine components, 5c Services provide an indispensable service for us. As well as supporting our current infrastructure, 5c Services recently installed a new virtual server environment to improve our system performance, network speed and disaster recovery plan.
From the outset 5C Services Ltd took time to understand our current requirements and our plans for the future. In setting up our new system they proved themselves to be both technically competent and extremely efficient in the way they went about their work. Since first installation their ongoing commitment to us has been excellent.
We have found the entire 5c Services team to be technically knowledgeable, professional, flexible and with the ability to clearly understand our business requirements. 5c Services have supported us since 2008 giving us peace of mind with all our IT requirements including hardware & software installations, server management, licensing and disaster recovery plans. They have consistently delivered high quality solutions for our business and we have no hesitation in recommending them.
As a large commercial printer, we had always employed an IT department, but as technology changed, there was less call for a full-time department to handle our needs. When our staff member chose to leave to further his own career, 5C Services were the natural choice to replace the in-house department. They are conveniently close for major projects, but manage all our day to day needs remotely.The team are very knowledgeable, helpful and extremely professional in all they do. The response time to some queries is so fast that we barely know we’ve raised a request for support. As a result of such excellent day to day IT technical service, we have recently chosen to migrate our VoIP phone system and broadband connection to consolidate all our technological needs in one place. The whole team really are the perfect solution for a small business’ IT needs and the fact they deliver everything with a smile makes them a pleasure to deal with.
The Royal Welsh Agricultural Society has recently engaged the services of 5C Services Ltd as part of our strategy to support local business. The service provided has been efficient and timely and with a diverse range of skills the team at 5C is able to deliver across a wide range of Society needs. This is particularly important given the high profile nature of our annual Show and other events.
I turned to Mike Cook and 5c Services when I realised that my current IT engineers could not scale up their services when I wanted to install a server and network all our work stations. I was given a number of options and once I had chosen what to go with Mike and his engineers got the job done quickly and efficiently. With wi-fi increasingly important for our guests 5c got my guest wi-fi system up and running too.I now employ Mike and his team on a contract so that any problems can be fixed promptly and most of them are solved remotely with the engineer dialling in fix the problem. I could not recommend them highly enough.
5C are a company that can be trusted to provide your IT support. They are professional and have never let us down. Over the last four years they have taken care of server replacements, office relocations, software support and licencing, hardware supply and installation. Their team are pro-active, solve problems and provide good, solid advice. We wouldn’t go anywhere else.
EvaBuild chose 5c Services to assist us in setting up our new computing system when moving into our new offices earlier this year. This included a new network system, cloud computing, new server and printing facilities, with all of these being backed up by their professional support services. Their professionalism, knowledge and ability to be reactive to problem solving has so far proven to be exemplary. We would have no hesitation in recommending their services.
I would like to state that since finding 5C Services in May 2013 and granting them the full exclusive contract to manage our outsourced IT department, they have provided excellent care and perfect response to our needs. 5C Services are very fast and efficient and most importantly they have knowledgeable staff team resources. We have tried 3 other outsourced IT companies and 5c Services are by far the best of those we trialled.
We have recently moved our IT support to 5c after being impressed with their down to earth and friendly attitude along with the skills they highlighted to us. We were also impressed with the amount of local companies they have as customers and when we asked for recommendations on their services, we did not receive a bad word! Since then we have been overwhelmed by the support 5c have given us. Progression Training has two offices across Wales along with many Training Advisors working remotely, 5c help us work harmoniously together and whenever problem occurs with our systems they are quickly on the case to find a solution. Their expertise and recommendations has given us food for thought to re-look at some of our current systems. I am sure we will have a very happy future with 5c Services!
We have used 5c Services for many years during which time they have assisted us by: checking and providing adequate computer/security cover, updating/replacing hardware as and when required, correcting technical difficulties faced on a regular basis.Being totally reliant on having an efficient computer system in place, it is of paramount importance to us that we have the peace of mind of an excellent back-up support. There is no doubt in our minds that we have this through Mike, Kat and their team and have nothing but praise for the work they do for us.
James Dean as a company have used the services of 5C for years almost from their inception. They have serviced both our Brecon and Builth offices to a very high standard. Their technical knowledge is extremely high and their speed of service is excellent. We consider ourselves lucky to have use of their services.
We wouldn’t be able to function without 5c. Knowing that there is somebody in whom you have total confidence at the end of a phone line or on a remote connection whenever you need them allows us to get on with our own business without being distracted by technology hiccups
Being a specialist in design and installation of commercial kitchen and servery counters, it is essential that our IT Systems run efficiently. It’s great having a reliable, friendly and knowledgeable team of specialists at the end of the phone if anything goes wrong, they have taken away our IT hassles enabling us to concentrate on running our business- for this we would happily recommend 5C.
5c Services offers the local, personal service and expertise that our firm has been missing in recent years. The service and advice that they supply is efficient, insightful and progressive. Our staff find the engineers professional, friendly and able to explain an issue in plain terms. The relationship that we now have with 5c is proving to be of substantial benefit to the firm.
We have always found 5c to be extremely helpful, efficient and professional to work with - providing a non-jargon service for what could be a very technical subject!
There is nothing more stressful than a problem with the IT in a busy office! Well it used to be; MFCC have been with 5c for a number of years and they have been at the end of the phone and on the doorstep whenever needed, calming me down, and fixing any IT issues no matter how big or small. Mike, Kat and the rest of the team have helped us to streamline our services, saving us time and therefore valuable funds. The services 5c provide are exceptionally competitive and the professional, friendly staff always go that extra mile with the customer at the forefront of their mind. I cannot recommend them enough.
I am continually impressed by the excellent service 5c offer. 5c are acutely aware when computer support systems fail productivity can often come to a near stand-still for an individual and occasionally a company as a whole. Fast and effective response times are always required. This is what we get. I have no hesitation in recommending 5c Services. They are friendly, flexible and very competent
Being a large designer, manufacturer and supplier of stationery products, it is essential that our systems are well supported. Since becoming a 5C Services customer we have had nothing but high quality, friendly and reliable IT support. The 5C Services team are always just a phone call away if we need them, ensuring that our systems are running smoothly and efficiently. 5C Services recently upgraded our infrastructure to provide us with up to date, reliable servers and communications. As a company we are delighted with the services and IT support they provide us, and we couldn’t recommend them highly enough.
We’ve been using the technical support provided by “5C Services” for over two years now and are delighted by the reliable service provided. “5C Services” have become an integral part of our ability to provide a first class advice service to the public as we depend so much on our IT system functioning smoothly on a daily basis. “5C Services” fully appreciate the extent we rely on the computers working well and to this extent, will come out to our office quickly when we need help. We also ring them for telephone advice which is helpful in dealing with those little niggling things which don’t necessitate an onsite visit and occasionally utilise the remote access support which is particularly impressive - just sit back and watch your PC being fixed from afar! The staff are professional and approachable and don’t bombard us with technical jargon but explain matters simply and clearly (thanks Hugh and JP!). Ultimately, we don’t have the knowledge of how the computers work - we just want them to work so we can get on with providing our service to the public and 5C help us achieve this. I would highly recommend them!
We’ve been expanding our business over the last 10 years. Our IT demands have progressively increased accordingly. We used to be able to do all IT in house but soon needed external help with networking etc. 6 months ago we started a contract with 5C which has been very rewarding. Very friendly and quick service. Both on site and off site. Amazing how nearly all issues can be resolved remotely! Also they have setup CCTV, internal server and the latest, our emails cloud based. It is a huge relief to know that 5C know all the in’s and out of our IT and that they can fix any issues that arise. Also advise on any IT related query is only a phone call away!
Pyjama Drama teaches Key Skills, confidence and excitement through the methods of Drama, Movement, Music and Play.5C Services have been in charge of our IT Systems for some time now, and we couldn’t be happier. Not only do they provide an efficient and professional service, they are a friendly team, and at Pyjama Drama that’s a quality we look for. They are always extremely helpful and explain the technicalities in a jargon free way. I have nothing but praise for the work they do, and can’t recommend them highly enough.
5C really do provide an excellent ICT service to BIC Innovation, not just managing our systems and software to our offices and team with on-site and off-site support, but also providing expert advice and guidance to the directors in planning future requirements in line with the development of our business
When one of the partners left the firm, we soon realised that IT had been neglected in his care. We talked to 5c after speaking to a friend. Mike called and arranged a visit. His unhurried approach, listening rather than telling, plus a real grasp on what’s needed in the short, medium and long-term certainly set him apart from other firms we got quotes from. 5c came up with a cost-effective solution to getting our IT robust and sustainable and also used resources already at our disposal to save costs. We had Mike and the team in for two days in the New Year. They were a pleasure to have in the office as all our team we able to ask them questions about the system and get clear, jargon-free answers. We are now super-confident in our IT structure and thank 5c for helping us. We use them for ongoing support on a monthly contract and the peace of mind knowing we can call for anything, no matter how small really works for us.
We have now been a customer of 5C since May 2015. They took over an outdated and somewhat temperamental computer system that had suffered years of underinvestment. Our experience of local IT companies was not good so it was refreshing to find a company that was friendly, professional and very very good at what they do. After an initial flurry of work we now have a system that is very reliable and fully supported. Should we have a glitch it is sorted out very quickly and you don’t need to be a computer whizz because 5C will access the machines remotely and do it all for you! Without doubt we would happily recommend 5C.
Being a local Mental Health Charity, we do not have the funds for an in house IT department. Ponthafren have been with 5C Services for just over 12months. Knowing they are at the end of the phone whenever needed, has been amazing and totally transformed our IT systems, fixing any IT issues no matter how big or small. The 5C Services team have enabled us to bring our IT services into this century, saving us time and a lot of stress. The services they provide are professional with friendly staff always going that extra mile, putting the customers’ needs first. I cannot recommend them enough.
Cradoc Golf Club is a busy member’s golf club which attracts many visitors and is highly dependent on good IT communications and back up facilities to support its ever growing dependency on on-line communications.The Club has engaged 5C Services for the last 3 years as it recognised the need for a dependable and market leading provider. 5C Services are always on hand to offer advice and support when needed as well as offering intuitive views for future planning. We would heartily recommend the engagement of 5C Service to any businesses.