The Montgomeryshire Family Crisis Centre (MFCC) needed an upgrade to their IT system to improve performance and resilience. They also required the provision of a reliable and consistent support service.

Requirements: Upgrade System Architecture, Remote Access Solution, Offsite Backup
Location: Montgomeryshire Family Crisis Centre, Tŷ Canol House, Newtown, Powys, SY16 1AL

There is nothing more stressful than a problem with the IT in a busy office! Well it used to be; MFCC have been with 5c for a number of years and they have been at the end of the phone and on the doorstep whenever needed, calming me down, and fixing any IT issues no matter how big or small. Mike, Kat and the rest of the team have helped us to streamline our services, saving us time and therefore valuable funds. The services 5c provide are exceptionally competitive and the professional, friendly staff always go that extra mile with the customer at the forefront of their mind. I cannot recommend them enough.
— Fleur Frantz-Morgans - Senior Area Administrator - Montgomeryshire Family Crisis Centre - Newtown

The Brief

  • Find a solution that would modernize and improve speed of the system
  • Resolve bottleneck issues and provide stable remote access solution
  • Implement system that will sustain future company growth and requirements
  • Provide on/offsite backup solution

Our Solution

Since we started working with them in 2011, we helped Montgomeryshire Family Crisis Centre implement new up-to-date servers. This included an in-house exchange along with work stations/laptops, all with current Operating Systems and an IT infrastructure by using modern managed switches and an enterprise level firewall. MFCC has since moved to new premises which allowed us to simultaneously provide them with modern cabling infrastructure.

We also implemented CITRIX, providing a stable remote access solution to support future growth within the organisation. A disaster recovery plan was also introduced at the same stage. We have several clients in the charity/voluntary sector, so we understood the needs and requirements for the systems. We planned the project around the clock, so there was minimum or no downtime. 

The new system setup now enables our customer to use their IT in a much more efficient manner. As all equipment was replaced by new hardware it also places our client in a comfortable situation as future upgrades would not prove costly.

Since then we have provided a consistent level of on site and remote IT Support, along with the supply and installation of IT Hardware/Software and any cabling requirements.  

System and infrastructure upgrades have all been carried out and now our customer has a system in place that fulfils their needs enables them to expand going forward.