Remote Monitoring and Management (RMM)
No one enjoys juggling multiple pieces of software. RMM gives us a comprehensive set of tools to efficiently secure, maintain, and improve IT in a single dashboard.
With this service we can remotely monitor desktops, laptops, servers, and mobile devices across multiple operating systems and platforms including Mac. Our customers rely on us to be available whenever an outage occurs. Any downtime in their business is in our hands to troubleshoot and resolve as quickly as possible. The RMM monitoring helps us move away from reactive support to a proactive model by being ahead of our customer’s needs. Critical issues impacting our end-user’s performance, connectivity or the applications they rely on are resolved ahead of time and we work proactively to fix them to minimise downtime.
This monitoring system allows us to oversee your companies’ servers, PC’s, laptops & mobile devices. Systems are monitored with daily and 24/7 checks allowing us to act quickly to any issues as they arise, sometimes even before the user knows they have an issue meaning the end user doesn’t incur any down time so productivity is increased. RMM can also monitor network devices such as firewalls, routers and switches - again giving us an advantage in resolving issues before they occur.
Patch management helps us keep devices up to date and compliant with Cyber Essentials. Scan schedule and installation is customisable to reduce any impact on the users and servers. We have found that companies using patch management pass Cyber Essential compliance testing with less input from a technician reducing company costs. Patch management doesn’t just cover Microsoft Windows updates it keeps programs like Chrome, Shockwave, Flash, Office etc... up to date too!
RMM reports allow us to view details on just about every aspect of remote monitoring from antivirus protection to user audits. Reports allow us to show our customers how RMM is working to maintain server and device uptime with detailed charts and information in an easy to read format. Remote monitoring can be setup for any size business, its cost effective and helped many of our customers reduce costs and improve productivity.