Puffin had a number of IT infrastructure issues that needed resolving during an initial project in early 2016. We now provide system maintenance and upgrades via a IT Support contract.
Requirements: IP remap, Improve Server Stability & Performance, Email Security and Disaster Recovery
Location: Puffin Produce Ltd, Withybush, Haverfordwest, Pembrokeshire, SA62 4BS
- Resolve initial infrastructure issues
- Lack of IP addressing for the site
- Unsuitable ranges
- Slow performance
- Unstable virtual servers
- Provide email continuity and site wide security
- Provide on-going IT Support
After initial discussions with Puffin Produce it was evident they were not seeing the benefits of recent IT upgrades and were frustrated with an ongoing list of issues preventing the IT infrastructure to grow with the vision of the company.
We broke the list down into projects identifying the most critical requirements and then presented solutions, costing’s and benefits for each.
With full planning, including a requirement for out of hours work, their IP range was extended from their existing limited range to an expandable future proof subnet. All devices, 3rd Parties and Infrastructure was re-configured with temporary route sets, ensuring minimal downtime for office staff and production.
The frequently crashing SAN and Hyper-V setup was upgraded, new Servers configured and roles applied. Their emergency support calls had gone from almost every weekend to none seeing a real ROI.
As part of the upgrade process it was identified that the current WatchGuard firewall was misconfigured. Incorrect & contradicting rules were removed and tidied, improving perimeter security. Server and endpoint antivirus was installed and configured providing a centrally managed system. Hosted Email Security was put in place providing another layer of defence and a continuity setup was put in place in the event of email server/connectivity loss.
We now provide Puffin Produce’s ongoing IT support with the response time they require as well as calling upon us as a strategic partner to assist driving the business forward.